Support archive · File 03

Report the issue.
Request a review.

Use this form when an order arrives damaged, defective, or materially incorrect. Every request is checked against the order record before a remedy is approved.

Review target · 24–48 hours · Evidence may be requested

Policy summary

Before you file.

BloodThirst is a consumable product, so routine returns are not accepted after delivery. We do review order-level faults and eligible pre-dispatch cancellations.

Reviewable

Cancellation requests made before dispatch can be reviewed
Product arrived damaged or leaking
Wrong item shipped
Defective product, including a seal breach or quality issue

Normally not eligible

Change of mind or taste preference
Orders already dispatched to the courier
Shipping delays without product damage or loss

Need to cancel before dispatch? Email rituals@theunholy.co with your order ID immediately.

Refund review form

Open a request.

Required · 04

Opening record